Eldes EKB3 Installation Manual Page 160
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MANUAL ELDES ESIM264 V3.1
34. TECHNICAL SUPPORT
34.1. Troubleshooting
Indication Possible reason
Indicator STAT is o · No main power supply
· Wiring done improperly
· Blown fuse
Indicator NETW is o or ashing · Missing SIM card
· PIN code is enabled
· SIM card is inactive
· Disconnected antenna
· GSM network signal too weak
· Problems with GSM provider
· Microcontroller is not started due to electrical mains noise or static discharge
System does not send any SMS text messages
and/or does not ring
· SIM card credit balance depleted
· Incorrect SMS centre phone number
· No GSM network signal
· User number is not added (or control from anu phone number is disabled)
· SIM card changed before disconnecting main power supply or backup battery
Received SMS text message “Wrong syntax” · Incorrect SMS text message structure
· Extra space symbol could be left in SMS text message
Missing temperature indication in Info SMS text
message/EKB2 keypad
· Temperature sensor not connected
· Temperature sensor broken
· Connection wires too long
24H and/or Fire zones do not work
· Specied zone must be enabled by SMS, ELDES Conguration Tool, EKB2 or EKB3
keypad.
No sound during remote listening · Microphone not connected
· Improper microphone connection
For product warranty repair service please , contact your local retail store where this product was purchased.
If your problem could not be xed by the self-guide above, please contact your local distributor. More up to date informa-
tion about your device and other products can be found at the manufacturer’s website www.eldes.lt
34.2. Restoring Default Parameters
1. Disconnect the power supply and backup battery.
2. Short circuit (connect) DEF pins.
3. Power up the device for 7 seconds.
4. Power down the device.
5. Remove short circuit from DEF pins.
6. Parameters restored to default.
34.3. Updating the Firmware via USB Cable Locally
1. Disconnect the power supply and backup battery.
2. Short circuit (connect) DEF pins.
3. Connect the device via USB cable to the PC.
4. Power up the device.
5. The new window must pop-up where you will nd the .bin le. Otherwise open My Computer and look for Boot Disk drive.
6. Delete the .bin le found in the drive.
7. Copy the new rmware .bin le to the very same window.
8. Power down the device.
9. Unplug USB cable.
10. Remove short circuit from DEF pins.
11. Power up the device.
12. Firmware updated.
NOTE: It is strongly recommended to restore default parameters after the rmware update.
- INSTALLATION MANUAL 1
- Installation Manual v3.1 2
- Contents 3
- Limited Liability 5
- Manufacturer Warranty 5
- Package Content 5
- About Installation Manual 5
- 1. GENERAL INFORMATION 6
- Ping Period 10
- MANUAL ELDES ESIM264 V3.1 11
- 2. TECHNICAL SPECIFICATIONS 12
- GSM signal strength 13
- SIREN/BELL 14
- Parallel Wiring Method 19
- 3. INSTALLATION 20
- 0.5 m to 30 m 23
- 0.5 m to 150 m 23
- 5. CONFIGURATION METHODS 25
- 6. PASSWORDS 28
- 7. SYSTEM LANGUAGE 29
- 8. USER PHONE NUMBERS 30
- 9. DATE AND TIME 33
- 10. USER PASSWORDS 34
- 11. iBUTTON KEYS 36
- 12. ARMING AND DISARMING 38
- 13. EXIT AND ENTRY DELAY 46
- 14. ZONES 48
- 15. STAY MODE 56
- 16. TAMPERS 57
- 19. WIRELESS DEVICES 67
- 20. SIREN/BELL 71
- 23. PARTITIONS 78
- 24. TEMPERATURE SENSORS 81
- 27. SYSTEM NOTIFICATIONS 86
- 28. EVENT LOG 90
- 30. MONITORING STATION 93
- 31. ELDES WIRED DEVICES 108
- 00:4520,2 109
- Jumper position Address 117
- AUX- AUX+ 118
- D1 D2 D3 D4 D5 D6 D7 D8 122
- AU X- AUX+ 123
- 32. ELDES WIRELESS DEVICES 126
- Power supply 128
- MAX 20 mm 131
- 0-90% RH @ 0... +40 °C 135
- (non-condensing) 135
- RESETLED 136
- C1 C2 Z1 Z2 COM 141
- Battery Voltage 143
- ANYWHERE 144
- IN THIS AREA 144
- Mounting slot 146
- Battery pocket door 146
- Mounting plate 146
- FRONT SIDE 151
- BACK SIDE 151
- Press and hold 152
- Insert a screwdriver or 152
- 20 mm max 153
- FRONT SIDE of ENCLOSURE 156
- MOUNTING POINT A 157
- MOUNTING 157
- 33. REMOTE SYSTEM RESTART 159
- 34. TECHNICAL SUPPORT 160
- 35. RELATED PRODUCTS 164
- DS1990A-F5 - iButton key 165
- 166
- EWS3 - wireless indoor siren 167
- Made in the European Union 168
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